Reverse Logistics

NGL has developed the systems and procedures needed to efficiently process returned goods. Our information technology systems automate the return functions: tracking product and determining credit and disposition. In addition to processing returns, the reports and returns features of our WMS assist in managing and reducing returns.

This NGL service is available across a broad spectrum of industries and product types, including pharmaceuticals, health and beauty aids, clothing, packaged foods, automotive, and computer equipment. You can rely on us for receiving, controlling, inspecting, sorting, disposing and reporting on returned product.

At the core of this service is NGL’s WMS, which incorporates integrated returns management elements including:

• Return authorization tracking
• Receipt documentation – against advanced shipment notification, if appropriate
• Supplier identification
• Data entry by bar code scanners
• Automated checking against return policy
• Credit determination for the vendor and dispenser
• Tracking product disposal
• Tracking and inquiry capability
• Standard and customized reports