You are here
Network Global Logistics Wins Award for Exceptional Customer Service
Los Angeles, CA – August 14, 2007: Network Global Logistics (NGL), a premier provider of supply chain, logistics and transportation services, received the Omega NorthFace ScoreBoardSM Award from Cytyc Corporation for exceptional field service customer satisfaction.
Established by The Omega Management Group in 2000, The NorthFace ScoreBoardSM Award is the first program in the service industry to recognize organizations who not only offer exemplary service to their customers, but who also make a deep commitment to exceeding customer expectations. Award recipients qualify by having measured their customer satisfaction levels in categories such as technical support, field service, sales process, account management and training.
Cytyc Corporation, a leading manufacturer of medical products that cover a range of women's health applications, has been a client of NGL for three years. NGL provides Cytyc with value-added logistics solutions including warehousing, field service repairs, and returns management.
"Amongst the survey questions submitted to our customers is one that specifically addresses NGL's performance and professionalism," states Kevin Reilly, Cytyc Service Manager, "Not only did NGL receive a rating of 4.6 out of 5.0 for 2006, they increased their customer satisfaction level from an already outstanding level of 4.4 in 2005. I want to extend my personal thanks to NGL for their exemplary performance and hard work."
"We are constantly working to develop and enhance our services to meet and exceed customer expectations," said Ray Garcia, CEO of Network Global Logistics, "Our customers have always been our highest priority, so we are truly honored to receive an award from Cytyc recognizing our continuous commitment to their satisfaction."