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Network Global Logistics Wins Award for Exceptional Customer Service
Torrance, CA – May 12, 2008: For the third year in a row, Network Global Logistics (NGL), a premier provider of supply chain, logistics and transportation services, received the Omega NorthFace ScoreBoardSM Award from Hologic, Inc. for exceptional field service customer satisfaction.
Established by The Omega Management Group in 2000, The NorthFace ScoreBoardSM Award is the first program in the service industry to recognize organizations who not only offer exemplary service to their customers, but who also make a deep commitment to exceeding customer expectations. Award recipients qualify by having measured their customer satisfaction levels in categories such as technical support, field service, sales process, account management and training.
Hologic Corporation, a leading manufacturer of medical products that cover a range of women's health applications, has been a client of NGL for four years. NGL provides Hologic with value-added logistics solutions including warehousing, field service repairs, and returns management.
"The NorthFace ScoreBoardSM Award offers clear proof that the company has built a world-class customer service organization," states Kevin Reilly, Hologic Service Manager, "Not only does Network Global Logistics provide Hologic and its clients with the highest quality customer service and level of responsiveness, they proactively work with us to continually improve and enhance customer service year over year.
"We are constantly working to develop and enhance our services to meet and exceed customer expectations," said Ray Garcia, CEO of Network Global Logistics, "Our customers have always been our highest priority, so we are truly honored to receive an award from Hologic recognizing our continuous commitment to their satisfaction."